REMINDER SYSTEM

Our practice is committed to preventative care.  We may issue reminder notices from time to time offering patients preventative health services appropriate to their care.  


APPOINTMENTS

Appointments are preferred however URGENT cases will be dealt with on a needs basis.

Long Appointments:  A long appointment is important for more complex problems - insurance medicals, health reviews, counselling, travel medicine etc.  Our reception staff can advise of an appropriate time to come in for a long consultation.


TELEPHONE CONSULTATIONS

Most problems are best dealt with in a face to face consultation however telephone consultations are currently available for repeat scripts, referrals, certain results or patients with flu-like symptoms or isolating patients.  A doctor is available during normal surgery hours for emergency advice.  Our staff are experienced in deciding the appropriate response to any phone request.   Emergency calls will be processed urgently.  

For life threatening emergencies always call 000 and request an Ambulance.


HOME VISITS

Home visits can be arranged at the Doctors discretion for patients unable to attend the Clinic.


TEST RESULTS

All test results are strictly confidential.   Patients are required to make review appointments with their referring Doctor to discuss test results in person or via telephone if appropriate.


CULTURAL BACKGROUND and ETHNICITY

It is the commitment of our practice to provide the best preventative care.  To ensure that care is tailored to the patients needs we encourage patients to identify their cultural background and/or ethnicity on their medical record.  


MANAGEMENT OF PERSONAL HEALTH INFORMATION

A patient medical file is a confidential document.  It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.


COMMENTS AND FEEDBACK

Patient feedback on our service is always welcome.  We strive to improve for the benefit of our patients.

Any Queries, Feedback or Complaints can be directed to The Practice Manager.

If still dissatisfied, patients may contact the Health Services Commissioner:

Health Services Commissioner

Level 26, 570 Bourke Street

Melbourne 3000

or PHONE 1300 582 113